We look after the IT for small firms across North London and the City. Support, Microsoft 365, security, networks, and the cabling behind all of it. You get the same two or three people every time, and they know your setup.
Most people call us because something's broken. We fix that first. Then we work out why it happened, which is usually the more useful conversation.
Devices, licences, accounts, switches, backups, contracts, renewal dates. Half the firms we visit are paying for software nobody has opened in a year. You get the findings in writing whether you hire us or not.
MFA turned on properly. Patching under control. Backups that have actually been restored at least once. Old kit retired and admin accounts tidied up. This is the bit where the number of calls drops.
What needs replacing and roughly when, with costs attached so it lands in your budget rather than arriving as a surprise in March. You sign it off. Nothing gets bought without that.
All of it done by us. We don't hand the awkward bits to a subcontractor you've never spoken to.
Someone picks up. Most things get sorted the same morning. New starters, leavers, the printer that's stopped talking to anything, the laptop that won't wake up. We also watch the kit in the background, so a failing disk usually gets swapped before anyone notices it.
Mail, Teams and SharePoint set up so people find things and nobody stumbles into a folder they shouldn't. We build the document libraries, sort out the permissions, and set up secure external sharing so you can send a client a file without emailing it as an attachment. If you're on the wrong platform we'll move you, and we'll say so if moving isn't worth the disruption.
Nobody is targeting you specifically. They're scanning for the easy stuff: accounts without MFA, leavers who still have a login, someone who's never seen a convincing fake invoice. We close those off and train your staff on the rest.
Your data walks out of the building every evening. We encrypt and patch the devices centrally and keep a register of what's where. If a laptop goes missing on the train we can wipe it before you've finished the journey.
Nine times out of ten it isn't the broadband. It's where the access points ended up, which is usually wherever the cable happened to come out of the wall. We survey the building, measure what's actually reaching the far corners, and move or add kit from there.
Plenty of firms have backups. Far fewer have ever restored one. We test recovery on a schedule, and agree up front how long you could cope without your systems and how much work you could afford to lose. Those two answers decide what we build.
Everything else sits on top of this. We design and install the network, keep the guest Wi-Fi well away from your file server, and set the firewall up properly rather than leaving it on whatever it shipped with. We'll coordinate the cabling if the building needs it.
The aim is a room where the call starts on time and nobody's hunting for an adapter. Screens, cameras, mics and speakers sized for the actual room, wired into Teams or Meet so joining is one button.
Cameras, lighting and door entry on one system with one login, rather than four apps and four forgotten passwords. Footage stays on hardware you own. We set retention to match your policy, which matters more than people expect if you ever have to hand footage over.
Case management, time recording, dictation and document production don't behave like normal office software, and most IT firms log a ticket with the vendor and wait. We support them ourselves. We also understand why a matter file can't just be deleted when someone runs low on disk space.
What to buy, when to replace it, what it should cost. We'll chase your vendors so you don't have to, and plan office moves and new hires before they turn into a panic. If you're growing, the decisions you make now are the ones you'll be stuck with.
Ten areas we've worked in before. The software differs, the rules differ, and the things that go wrong differ. So the support does too.
We support the case management system ourselves rather than passing it to the vendor and waiting. Matter files organised in SharePoint with sensible permissions, and retention applied properly. Cyber Essentials evidence ready for when a panel or an insurer asks.
Matchday, fight night, a tournament final. Whatever the content, it's live and nobody is rescheduling it. Editing storage that keeps up, upload paths that finish before deadline, and a network that doesn't pick the worst possible moment to fall over.
Every branch treated the same, not just the one nearest head office. One login for staff who cover several offices, portal feeds kept running, and negotiators who can pull up a file on a phone at someone's kitchen table.
Deal data is sensitive and the deadlines don't move. We build data rooms in SharePoint rather than renting one per transaction, lock down who can see what, and make sure the document set holds up when the other side's solicitors start digging. We also do the fit-out on the buildings you buy.
Communal Wi-Fi that stops generating complaints. Landlord and resident networks kept apart, entry systems that work from a phone, and enough remote access that most faults don't need anyone driving over.
Audio through the house, a cinema room, lighting and blinds on scenes. One app rather than six. Built so the lights still work when the broadband doesn't, and so a guest can turn one on without being talked through it.
Latency and uptime are the whole job. Multi-screen desks specced properly, two internet lines on genuinely separate routes with automatic failover, redundant switching and power. The point is that one thing failing never reaches the desk.
Breeze block and mirrored walls do unpleasant things to Wi-Fi, so we survey for it rather than guessing. Cameras on the ring, the bags and the door. Membership, check-in and card payments that hold up on a busy Saturday morning.
Scanners that stay connected all the way down the racking. Warehouse Wi-Fi is a different job to office Wi-Fi, because the people and the stock move and the coverage has to follow. Barcode and RFID hardware, and stock talking properly to the website.
Tight margins and strict rules about data. We build the bench network, keep the diagnostic and erasure tools running, and hold on to the certificates that prove a device was properly wiped. Those certificates are the thing that matters if anyone ever asks.
Client confidentiality, SRA obligations and file retention change what counts as good enough. We look after practices where the software is specialist and losing a file isn't an option.
Whoever picks up has been in your building and seen your setup. You won't be explaining the problem for the third time.
No vendor pays us to recommend their kit. If the cheaper switch does the job, we'll say so.
Most things get fixed without anyone travelling. Cabling, surveys, installs and moves happen in person, on a date you agreed rather than whenever we can fit you in.
Reports a director can read without a translator. The technical detail is there underneath if you want it.
Forty-five minutes, no sales deck. We look at what you've got, tell you where the risk sits, and leave you with it in writing. Use it with us or without us.
LUCAME