If what you need is not here, ring us on 020 3039 3922 and ask. We would rather have the conversation than guess.
Same day, and usually the same morning. Urgent problems like a system outage jump the queue.
Most things get fixed remotely within the hour. If it needs someone in the building we will tell you when we are coming, rather than leaving you waiting in for an engineer who might turn up.
Both. Remote support covers the whole UK and fixes most problems faster than a site visit would, because nobody is sitting in traffic on the North Circular.
For businesses in London and the South East we come out when the job needs hands on it: cabling, Wi-Fi surveys, new installs, office moves, anything involving hardware.
No. Most firms that call us already have something in place, often built up over years by several different people.
We start by working out what you have got. We keep what is working, fix or replace what is not, and take over maintenance from whoever is doing it now. Nobody loses a day's work over the handover.
Yes. One of our engineers comes in for a half day or a full day, weekly or monthly, whatever suits the size of your firm.
You get a familiar face who knows your setup and your staff, without the salary, the national insurance, the holiday cover, or the gap when they hand in their notice.
Yes, for firms that want response times in writing rather than a promise on the phone.
We agree what counts as urgent, how fast we respond at each level, and what proactive work is included. Worth having if your own clients or insurers ask what your IT arrangements are, which in legal and financial work they increasingly do.
It depends on how much you need. Occasional help, a regular site visit and a fully managed service are three different things with three different prices.
We look at your setup first, then give you a written quote with the figure on it. No per-user price pulled out of the air before we know what we are being asked to support.
Because you will know who you are talking to. The person who answers has been in your building and seen your network, so you are not explaining the problem for the third time.
Twenty years of doing this in London. No outsourced helpdesk, no scripts, and no vendor paying us to recommend their kit.
Forty-five minutes, no sales deck. We look at what you have got and tell you where the risk sits, in writing. Use it with us or without us.
LUCAME